Privacy Policy

1. Data Controller

Desk Bat Knight
9 rue Serpenoise, Metz, 57000
Email: [email protected]
Tel: +33 3 87 36 52 04

2. Legal Framework

The processing of personal data is carried out in accordance with applicable data protection legislation.

3. Data We Collect

• Full name
• Email address
• Phone number
• Physical address
• Service history and preferences

4. Purpose of Processing

• Appointment booking and service delivery
• Customer communication and support
• Sending appointment reminders
• Improving our services
• Compliance with legal obligations

5. Cookie Policy

Type	Name	Purpose	Duration
Essential	ck_consent	Stores cookie consent preference	1 year
Functional	session_id	Maintains your session	Session
Analytics	_ga	Google Analytics usage tracking	2 years

6. Data Sharing

We do not sell your data to third parties. We only share data with technical service providers under confidentiality agreements and with authorities when required by law.

7. Retention Period

We retain data for as long as necessary to provide our services and to comply with our legal obligations.

8. Your Rights

• Access: Know what data we hold about you
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data where applicable

9. Children's Privacy

We do not knowingly collect data from children under 16 without parental consent.

10. Security

We implement technical and organizational measures to protect your data including SSL encryption, restricted access and regular backups.

11. Changes to This Policy

We may update this policy periodically. Material changes will be communicated by email or via a notice on the site.

12. Contact for Privacy Matters

For privacy inquiries, contact us at the email or address listed in Section 1. We aim to respond to all inquiries within 30 days.

13. Scope of this policy

This policy covers all data collected through this site: the contact form, files you send us, and the notes we take while preparing an answer. It does not extend to third-party sites reachable through any links on these pages.

14. Confidentiality of technical material

Drawings, measurement reports, equipment inventories and site-visit notes received during a project are covered by contractual confidentiality in addition to the Regulation. They are never used as sales material and are never shown to other clients.

15. Exercising your rights

To find out what we hold, to correct it, or to ask for it to be deleted, write to the address on the contact page. If our answer does not satisfy you, the CNIL receives complaints directly.